Privacy Policy

Information we collect

Advantage Casino may collect information that you provide directly, information created when you use the website, and information received from service providers where this is necessary to operate the platform. The information collected will depend on your activities, the services you use and any checks that may be required.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also collect information needed to confirm that an account belongs to you and that you meet applicable eligibility requirements.

Verification and compliance information

We may request identity or verification documents and related information. This can include documents or details used to confirm identity, age, location, source of funds or other account information. These checks help protect players, prevent fraud, support safer gambling and meet legal and operational obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Where appropriate, we may receive limited payment-related information, such as transaction status or payment method details, rather than complete payment credentials.

Technical, device and cookie information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, device details, operating system, language, approximate location, pages viewed, access times, referral information and website activity. We may also use cookies and similar technologies to remember preferences, support security, understand website performance and improve the user experience.

How we use information

We use personal information for purposes connected with providing and managing the website and gambling services. Depending on the circumstances, this may include the following:

• Creating, operating and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Providing customer support and responding to questions, complaints and requests.
• Applying account controls, safer gambling tools and other player protection measures.
• Maintaining, testing, securing and improving the website, systems and services.
• Sending service communications, including account, security and operational messages.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
• Meeting legal, regulatory, tax, accounting, record-keeping and law enforcement requirements.
• Establishing, exercising or defending legal rights and managing disputes.

We do not use personal information for purposes that are incompatible with the reasons it was collected unless permitted or required by applicable requirements. Where practical, we seek to limit collection and use to information that is relevant to the service or obligation involved.

Marketing choices

You may receive marketing messages only where the relevant requirements are met. You can usually opt out by using the unsubscribe option in a marketing message or by contacting us. Opting out of marketing does not stop important service, security or account communications.

Sharing, security and retention

To provide and protect the website, personal information may be shared with carefully selected service providers. These may include identity and verification providers, payment and transaction providers, technology and hosting providers, security and fraud prevention services, customer support tools, professional advisers and other providers needed to operate the platform. Providers are expected to handle information appropriately and only for relevant business or service purposes.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect players or the public, investigate suspected fraud or misconduct, enforce applicable terms, or establish and protect legal rights. If the website or its operations are reorganised, information may be transferred as part of that process, subject to appropriate handling requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

International handling

Some service providers or technology systems may handle information in countries outside Australia. Where this occurs, appropriate steps are taken to support secure handling and compliance with applicable privacy requirements. The safeguards used may depend on the service, the type of information and the location involved.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. They can help the website remember settings, keep sessions secure, support essential functions, measure performance and understand how visitors use the website. Some cookies may be provided by service providers supporting website operation, analytics, security or communications.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website features, account functions or the way pages operate. Your browser may also provide options to notify you before cookies are stored or to remove existing cookies.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your data, asking for inaccurate or incomplete information to be corrected, requesting deletion of your data where it is no longer required or where deletion is available, and withdrawing consent to marketing.

To exercise these rights, or to ask a privacy question, contact support@advantagecasino.best. Please provide enough information for us to understand and verify your request. We may need to confirm your identity before releasing, correcting or deleting information, particularly where the request concerns an account or sensitive records. We will review requests and respond within a reasonable period, subject to applicable requirements.

A request to delete information may not apply to records that we must retain for legal, security, dispute resolution, fraud prevention, accounting or other legitimate purposes. If we cannot complete a request in full, we will explain the relevant limitation where permitted.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on this page, together with its effective date where appropriate. You should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.