Responsible Gaming

Gambling should stay in control

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a losing session does not mean that a win is due. Treat any money spent on gambling as an entertainment expense, not as an investment.

Before you play at Advantage Casino, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs, financial commitments and everyday expenses have been covered. Never gamble with borrowed money, money intended for bills or funds needed by your family.

• Set a gambling budget before starting a session and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer.
• Do not rely on gambling to improve your finances or mood.
• Keep gambling separate from household spending and other financial responsibilities.
• Remember that you can stop at any time, whether you are winning or losing.

Gambling is restricted to people who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to use your account or access gambling services. Keep your account details private and use suitable device and account security controls.

Tools to help you manage your play

Responsible gambling tools are designed to help you make deliberate decisions before gambling becomes difficult to manage. Depending on the features available to you, these tools may include deposit limits, spending limits, session reminders, reality checks, activity statements, temporary breaks and self-exclusion. Applying a limit in advance can make it easier to follow your plan during a session.

Set a limit before you begin

Choose an amount and playing period that fit comfortably within your personal budget. A limit should be based on what you can afford, rather than on how much you hope to win. Once a limit has been reached, stop gambling and do not try to work around it by using another account or payment method.

Take a break when needed

A temporary break can help you step away from gambling and review your habits. Use a break if you feel distracted by gambling, find it difficult to stop or notice that play is affecting your routine. During a break, avoid opening another account or using another service to continue gambling.

Consider self-exclusion

Self-exclusion is a stronger option for anyone who wants to prevent access to gambling for a chosen period or indefinitely, where available. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the arrangement. You may also wish to ask trusted people to support your decision and to remove gambling applications or promotional messages from your devices.

Available tools, settings and processes can depend on the service and applicable requirements. Review the information provided in your account and contact the relevant support team if you need help understanding how to apply a limit, take a break or request self-exclusion.

Recognising signs of harm

Gambling may be becoming harmful when it affects your money, relationships, work, studies, health or peace of mind. Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. You do not need to wait for a major loss or crisis before seeking help.

Possible warning signs include:

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more or increasing your stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account information from others.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, sleep, health, family or social commitments.
• Arguing with people close to you about gambling.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilty, ashamed or unable to control your gambling.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider using a break or self-exclusion option and seek advice from an Australian gambling support service or qualified financial and mental health professional. Support is available whether you want to reduce your gambling, stop completely or understand how gambling is affecting you.

If gambling has created urgent financial or emotional distress, seek immediate assistance from an appropriate emergency or crisis service in your area. If you believe you or someone else is in immediate danger, contact emergency services.

Getting help and supporting others

Asking for help is a practical step, not a failure. You can begin by speaking openly with a partner, family member, friend, doctor, counsellor or gambling support professional. A support service can help you understand your gambling, create a plan, manage urges and consider financial or relationship concerns.

Australian players can look for free, confidential gambling support through recognised Australian support services, including services available online and by telephone. Search for a service in your state or territory, or ask a health professional for a suitable referral. You may also wish to contact a financial counsellor if gambling has contributed to debt or difficulty paying expenses.

If you are concerned about someone else

Approach the person calmly and choose a private time to talk. Focus on what you have noticed and how it affects them, rather than blaming or judging them. Encourage them to set limits, take a break and seek professional support. You can also seek advice for yourself, as gambling harm can affect partners, families and friends.

1. Choose a calm time and explain your concerns clearly.
2. Listen without arguing about individual wins or losses.
3. Encourage practical steps such as financial boundaries, account restrictions and professional support.
4. Protect shared finances and essential household money where appropriate.
5. Look after your own wellbeing and seek support if the situation is affecting you.

Advantage Casino is committed to providing responsible gaming information and supporting safer choices. Responsible gaming tools do not remove all risk, and no gambling service can guarantee that harm will not occur. If you feel gambling is no longer enjoyable or manageable, stop playing, use the available account controls and seek independent help.